Appointments can be made with the doctors and practice nurses by telephone or by calling at the practice. Sometimes we will triage your requests with a nurse who will either phone you back or deal with you at the practice. Please remember that Monday is always our busiest day.
Wherever possible we will try to fit you in the same day or the next working day but this is not always possible.
When you call for an appointment you will be asked for your name and date of birth and brief details of your problem so that you can be booked in with the correct professional. If we consider it suitable we will try to book you in with the nurse in our minor Illness clinic.
Appointments with the doctors are for 10 minutes. It is only possible to deal with one problem effectively and you may be asked to make another appointment for the second problem. It takes time to listen, examine, diagnose, treat, prescribe and record the consultation in your medical records. Please help us to help you by understanding why we need to do this. Each appointment is for one person; if more than one person in your family needs a consultation please make a separate appointment.
Occasionally the practice may be used for the training of medical students and nurses. Patients will always be notified if a student is due to be present at a consultation and can request them to leave.
Private Medical Examination
HGV/PSV, insurance medicals, fitness to drive examinations, employment medicals, certain blood tests, etc., are carried out by the Doctors. These can be arranged by telephoning the reception manager. A fee will be levied for these services.
If you cannot keep your appointment please let us know as soon as possible to enable us to allocate that time to another patient.
We would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:
- Access advice
- Request Fit/Sick Notes
Sign-up is simple and you can create an account here https://app.doctorlink.com/stjohnsgrouppractice/register
The symptom assessment will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.
If your outcome indicates that an appointment is required at your GP practice, you simply click on the “request an appointment” button.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).