Patient Online Triage

We now offer an online triage system, please use the link below to access this:

https://florey.accurx.com/p/C86020

Be aware that your request will be reviewed by reception within 3 working days.

Appointments

Appointments can be made with the doctors and practice nurses by telephone or by calling at the practice. Sometimes we will triage your requests with a nurse who will either phone you back, or see you at the practice.  Please remember that Monday is always our busiest day.

Wherever possible we will try to fit you in the same day, but this is not always possible. 

When you call for an appointment you will be asked for your name and date of birth and brief details of your problem so that you can be booked in with the correct professional.  If we consider it suitable we will try to book you in with the nurse in our minor illness clinic. 

Appointments with the doctors are for 10 minutes. It is only possible to deal with one problem effectively and you may be asked to make another appointment for the second problem. It takes time to listen, examine, diagnose, treat, prescribe and record the consultation in your medical records. Please help us to help you by understanding why we need to do this. Each appointment is for one person; if more than one person in your family needs a consultation please make a separate appointment. 

Occasionally the practice may be used for the training of medical students and nurses. Patients will always be notified if a student is due to be present at a consultation and can request them to leave.

Private Medical Examination

HGV/PSV, insurance medicals, fitness to drive examinations, employment medicals, etc., are carried out by the Doctors.  These can be arranged by speaking to our reception team.

A fee will be levied for these services, we will ask for a deposit on booking your appointment.

If you cannot keep your appointment please let us know as soon as possible to enable us to allocate that time to another patient.

Home Visits

Requests for home visits should be made before 10.30 am.  Before visiting, the Doctor will telephone to discuss the problem.  The receptionist should be informed if you are ringing on behalf of someone else and in all cases we should be given a contact telephone number.

Home visits are generally for the terminally ill or bed bound.  If patients are too ill to attend the surgery, please phone to request a home visit between 8.00 am and 10.30 am.  For emergency home visits outside these times, patients will have to be seen by the Duty Doctor.  Please note for every home visit four surgery consultations can be carried out and the surgery is better equipped to investigate and treat many such emergencies.  The Doctor will aim to visit within four hours from the end of surgery. 

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.